Refund Policy

30-Day Money-Back Guarantee

Our Promise

We stand behind every LumaBelle order with a 30-Day Money-Back Guarantee. If you don't see a visible improvement within 30 days, simply email us and we'll refund your purchase in full.

How To Request A Refund

Not seeing results within 30 days? Email support@lumabellebeauty.com.au with your order number and let us know what happened. We'll refund you in full, every single cent back in your account.

• Contact us within 30 days of receiving your order.
• Include your name and order number as proof of purchase.
• Let us know what happened so we can improve.

Damaged Or Faulty Items

If your order arrives damaged, contact us at support@lumabellebeauty.com.au within 7 days of delivery with a photo of the damage. We'll arrange a replacement or full refund immediately.

Processing Time

Once approved, refunds are processed back to your original payment method. Please allow a few business days for the funds to appear, depending on your bank or card provider.

Questions?

Reach us anytime at support@lumabellebeauty.com.au with your order number and we'll take care of the rest. We're in this with you. 💕